MarkX™ Service Plans:
When you want it to be personal.
Our AI platform MarkX™ runs extremely robustly and so autonomously that we trust it completely. Everything MarkX™ needs at its core for support, maintenance and updates runs autonomously through our Care Agent. If you'd still rather have a personal contact for your MarkX™ environment, someone who supports you with support requests, adjustments and optimizations, then a service plan is the right choice. Two tiers, clear scope and a fixed hour allowance for adjustments. Requires a valid MarkX™ licence.
Two optional add-on plans.
The Care Agent is always included!
All prices net per month, plus the MarkX™ licence per the price list.
Basic
Standard operation
plus MarkX™ licence per the price list
- Care Agent is your contact
- Standard agent monitoring as a program in MarkX™
- System optimization suggestions via Care Agent notices in MarkX™
- 99% system availability*
- No personal contact
- No recurring check-in
Professional
Professional support from evosystems
plus MarkX™ licence per the price list
- Support by email and phone
- Response time: 8 hours – 5 working days, depending on urgency**
- 8 hours/month adjustment allowance
- Quarterly review as a recurring check-in
- Basic agent monitoring and tuning (by evosystems)
Enterprise
Larger organization, many processes, high demand for personal support
plus MarkX™ licence per the price list
- Email, phone, and a dedicated contact
- Response time: 1–16 hours, depending on urgency**
- 20 hours/month adjustment allowance
- Monthly review as a recurring check-in
- Extended, proactive agent monitoring by evosystems
Important: the MarkX™ licence is billed separately at list price in every plan –
service plans do not discount the licence. This keeps the platform and the support cleanly separated.
* Availability is measured as a monthly average at the data centre handover point. Hosting in a data centre within the EU.
** Response time is tiered by urgency – business-critical outages come first. Details are governed by the Service Level Agreement.
Our MarkX™ pricing building blocks at a glance
Everything clearly defined.
MarkX™ licence
Provision, hosting and updates of the platform – billed per the regular MarkX™ price list, independent of the chosen service plan.
Implementation project
MarkX™ Kickstart package: process capture, configuration, data migration, training and go-live – at a fixed price after a joint scoping call.
Service plan
Support and care – depending on tier, with a fixed hour allowance for adjustments and further development of your environment.
Project services
Larger migrations, custom development, or connecting third-party systems – separately, at a fixed price or on a time-and-materials basis.
Which plan fits you?
We'll look together at your requirements and find the right tier.
Book an intro call30 minutes · honest assessment · no sales pressure